1. Introduction

Improovy CO L.L.C ("Improovy," "we," "us," or "our") operates the Improovy platform accessible at improovy.com (the "Service"). We are committed to protecting your privacy and ensuring the security of your personal information in accordance with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and other applicable regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using Improovy, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for our Service, we may collect:

• Name and contact information (email address, phone number)
• Business information (company name, license number, registration number)
• Payment and billing information (processed securely through third-party payment providers)
• User account credentials

2.2 Project and Estimate Data

In the course of using our Service, we collect:

• Project descriptions and scope of work
• Client information you input into the system
• Estimates, pricing data, and proposals you create
• Voice recordings (when you use voice-to-text features)
• Custom materials, work items, and pricing configurations

2.3 Technical Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• To provide, operate, and maintain our AI-powered estimation service
• To process your voice inputs and generate estimates
• To store and manage your clients, projects, and pricing data
• To enable PDF export and proposal sharing features

3.2 Service Improvement

• To improve our AI algorithms and estimation accuracy
• To develop new features and enhance user experience
• To train our systems on regional pricing patterns (in a non-personalized, aggregated manner)

3.3 Analytics and Marketing

• To analyze usage patterns and service performance
• To conduct market research and understand industry trends
• To send you service updates, promotional communications (with your consent)

3.4 Legal and Security

• To comply with legal obligations and regulatory requirements in the UAE
• To protect against fraud, abuse, and security threats
• To enforce our Terms of Service and protect our legal rights

5. When We Share Information

We may share your information only in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting providers (for secure data storage)
• AI and transcription service providers (OpenAI for voice processing and estimate generation)
• Payment processors (Stripe for billing)
• Email service providers (for account notifications)

These providers are contractually bound to protect your data and use it only for the specific services they provide to us.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from UAE government authorities or regulatory bodies
• Situations involving potential threats to public safety or security

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and its impact on your privacy.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Restricted access to personal data (only authorized personnel)
• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., UAE tax and business records requirements)
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required by law to retain certain information for a longer period.

8. Your Rights (UAE Data Protection)

Under UAE data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Withdrawal of Consent: Withdraw consent for data processing (where applicable)

To exercise any of these rights, please contact us at the details provided below.

9. International Data Transfers

Your data may be processed on servers located outside the UAE, including in the United States and Europe, where our service providers operate. We ensure that such transfers comply with UAE data protection requirements and that appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for countries with equivalent data protection standards
• Provider certifications and compliance frameworks

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide personalized content and features

You can control cookie settings through your browser preferences. Note that disabling cookies may limit some functionality of our Service.

11. Children's Privacy

Our Service is intended for business use by professionals aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.